• industry overview
• aerospace
• banking / finance / insurance
• communications
• construction
• education and public sector
• energy
• healthcare
• high tech
• manufacturing / distribution
• retail services
• customer case studies
• perspectives

The retail / services industry includes a range of companies that are in the business of connecting the consumer with a product or service. This industry includes retail chains, organizations that purchase in bulk for resale to the public, as well as any company providing a service to commercial or consumer entities.

Industries include (but are not limited to):

• Retail
• Service based companies

Some examples of companies that could benefit from Upside Software's product suite include:

• Retail chains including restaurants, department stores, etc.
• Any organization that purchases in bulk for resale to the public.
• Any company providing services to commercial entities / businesses or consumers (e.g. consulting, engineering, medical, recreational, therapeutic, financial, etc.)
• Other sectors focused around the retail / services industry.

Business challenges being faced by the retail / services industry include:

• Tighter margins.
• HQ staffing reductions and other cutbacks.
• Increasing regulatory authorities and billing practices.
• Strong enforcement of contract compliance and performance deliverables.
• International sourcing.
• Compliance with trade agreements binding multiple countries (e.g. NAFTA, EU, etc.)
• Enabling small, minority and other disadvantaged suppliers to interact without large investments in hardware, software and/or training (equal opportunity programs).
• Fierce competition globally.
• Consolidation and deregulation.
• Changing consumer expectations.
• Increasing demands and tighter budgets from customers.
• Concerns about the economy, stability and security results in fewer related transactions.

Business benefits realized from the implementation of Upside Software's product suite include:

• A superior and industry leading CMS (Contract Management System) product that is fully supported means less downtime, rock solid reliability and typically delivers an ROI within one year.
• Business analysis that can help identify deficiencies in current processes provides tools that enable continual improvement over process and contract management, increased visibility and reduced revenue leakage.
• Automated forms that collect and translate vital information means more useable data, increased business intelligence and data utilization.
• User-friendly application screens mean streamlined data capture and processing, thereby empowering users to do higher value activity / work and increase output while reducing costs.
• A streamlined and automated procurement process making performance and speed the driving factors, thereby increasing proficiency and efficiency, improving focus on core competencies, reducing effort and resources, improved decision making / vendor selection and performance reporting.

The following case studies highlight the successful implementation of Upside Software's product suite and the return on investment that our customers have benefited from:

Case Study - International Online Travel Company uses UpsideContract

Case Study - Professional Staffing Company uses UpsideContract

Solution Deployment Options Include:

• ASP or hosted model, or within your corporation.
• All our products are typically implemented within 3 to 40 days, for a lot less money than you might think.
• Our products allow you to achieve a full Return on Investment (ROI) within 1 year.
• Integration to your company's back-end systems (e.g. ERP, CRM, SFA, DMM, Legacy, etc.) is easy and seamless.
• Which solution is right for you?
• Take a look at the pricing options available.

Additional Information

• Check out our Resource Center for white papers, case studies and other useful information.
• See our list of customers.
• Contact Us with any questions you may have or to request additional information.