careers

Documentation Specialist Apply Online

This is an excellent entry level position for a creative, detail-oriented individual that is interested in furthering their career in technical writing. The chosen candidate will work closely with members of the Client Support Services team, performing both technical documentation duties and sales duties as required. The ideal candidate will be professional and will possess excellent communication skills, both oral and written. This is a challenging position that requires a team player with exceptional organization and time management skills.

Responsibilities of this role include (but may not be limited to):

Documentation Activities

Assist in the creative process to build new types of documentation
Offer new ideas to help enrich existing material
Consult with other members of the team to learn about new functionality and projects
Create and maintain help documentation for entire product line
Develop monthly webcast scripts
Design user manuals
Develop training guides for client training sessions
Develop training scripts for video training library
Perform proofreading and research as required
Review and perform QA on documentation to ensure technical accuracy
Become product specialist

Qualifications may include (but are not limited to):

Minimum 2 year post secondary diploma in a related field
Familiarity with graphics and documentation software
Proficiency in RoboHelp, HTML and Microsoft Word
Excellent interpersonal and communication skills (both oral and written)
Excellent proofreading skills
Ability to learn complex software
Ability to work on multiple projects under tight time constraints
Ability to give and receive constructive criticism
Excellent analytical and problem solving skills
Enthusiasm for writing and the subtle intricacies of language

In addition to the varied challenges these positions offer, our staff enjoy a casual work environment and the benefits of participating in a rapidly growing, pre-IPO company.

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working at Upside Software

Identified as one of Canada's Top 100 Employers 2 years in a row for 2009 & 2010 by Maclean’s Magazine, Upside Software Inc. is proud to be an employer of choice and to attract exceptionally talented people who are the foundation of Upside Software’s success. Upside employees are able to enjoy a diverse & nurturing work environment & where they are able to work side by side with top-notch colleagues. Upside Software Inc. is a profitable company that provides employees with challenging work and exposure to innovative ground-breaking technology, training on emerging technologies, support for skills development and certification, and opportunities to work in different areas of the organization to promote career growth.

Our employees enjoy a competitive compensation package that includes the exceptional effort bonus, stock options, flexible work environment, luxury seat tickets to concerts and hockey games, free DVD and Xbox, Xbox 360, & Wii library, cutting-edge benefit package which includes: complimentary breakfast each day, in-house Registered Massage Therapist, monthly Transportation Subsidy, Paramedical coverage for massage, acupuncture, & chiropractic medicine, just to name a few and much, much more.

Cool Companies Award

Identified in 2004 by Alberta Venture Magazine as Alberta's Fastest Growing Company and by Deloitte as the 17th fastest growing technology startup in North America (and the only Canadian company) on the Rising Star list of their Fast 500 program(www.fast500.com), Upside Software has demonstrated incredible growth since its inception and maintains strong expectations of continued rapid, but managed, growth. Our continued success provides a significant opportunity for our staff to participate in a variety of technical and business areas within the company and to get on a career development path that is as rapid as our corporate growth.

Upside Software fosters team building in each area of the company and across the company as a whole through team and company-wide social events and outings that include at least four annual company-wide events and numerous team socials.

Click here to learn more about working at Upside Software.

Upside Software's core values

To excel through communication, team work, values and trust.

Living in Edmonton

Upside Software is a proud Edmonton-based company. Edmonton is a rapidly growing Tier 1 Canadian city boasting the country’s lowest corporate and personal tax rates as well as one of Canada’s lowest unemployment rates. A vibrant locale known as Canada’s Festival City, Edmonton is host to more than 20 major annual festivals celebrating the city’s rich cultural diversity and community spirit. Click here to learn more about our amazing city!

It’s an exciting time to join the progressive team at Upside Software!

With our exceptional growth, we are always searching for talented individuals, top performers, and overachievers to complement our team of dedicated professionals.

Upside Software is focused on the development, sales, and marketing of industry leading software products and solutions. We leverage leading edge technologies in order to deliver outstanding value to our customers – and we are extremely proud of our success at doing this.

If you are interested in becoming part of a world-class, award-winning team, take a look at the opportunities below to see if there is a role that suits your qualifications…then apply online!

Thank you to everyone who applies, however, due to the extraordinary volume of applications we receive, only qualified individuals will be contacted for an interview. No hardcopy resumes or phone calls please.

Upside Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. Unless otherwise specified, all positions are located in Edmonton, Alberta, Canada.

Employee quotes:

“I love working at Upside because of the diversity of clients and the UpsideContract solution gives us the flexibility to create solutions that support that diversity. I also love that Upside is always looking ahead to meet the needs of clients in the Contract Management market.” - Randy Hemmes

“I work with a great team of peers and on new and interesting challenges here at Upside.” - Jordan Hogan

“I enjoy working for an organization that is number 1 in the world at what we do (not allot of people can say that), I also enjoy the challenges that go along with working with clients who are on the Fortune 500 list of companies on a daily basis.” - Harvey Porter

“Working at Upside has given me the opportunity to contribute to a world-class software product using some of the latest software development tools, techniques and technology in a casual and friendly work environment.” - Russel Krause

“At Upside, you get challenged, you learn a lot but most importantly, you get to work with great people.” - Josh Chong

"Upside Software has a casual yet productive work environment. Management responds to the needs of individual employees." – James Aasman

“I started working at Upside Software Inc. in 2005. Upside Software Inc. not only encouraged me to grow but gave me the atmosphere in which I could excel beyond my wildest dreams. Upside takes care of things that are important to employees i.e. transportation subsidy, breakfast program, a great health and dental plan and a social committee who are always looking for ways to bring all employee’s together. Upside Software Inc. looks after the not only the work place environment but realizes that the social is also important.” – Jeanette Miles

“I love working at Upside because I love the people I work with, we are like one big family” – Allen Ta

“I am proud to work for a company that is active in their community. As a result of Upside's success they have been able to give back through charitable donations, volunteer programs, and providing the opportunity for all employees to participate in any volunteer initiatives they support.” – Scott Poirier