Enterprise Software Sales ( Edmonton )           Apply Online

We are looking for a senior sales person with extensive hands-on enterprise software solution sales experience to help respond to the continuing growth in demand for our world class solutions. 

To be successful in this role: 

• You must have demonstrated experience in packaged software sales in a demanding environment; 
• You must be professional in nature, communications and appearance; 
• You must be technically competent, business savvy and able to demonstrate our software products and respond to complex questions on the fly; 
• You must be able to write concise, successful proposals that address complex and detailed business and technical requirements; 
• You must be able to effectively communicate with people at all levels from users in the field to CEOs; and 
• You must be able to sell in the boardroom and over the phone. 

This position is based in our head office in Edmonton . Travel will be required. 

The successful candidate will join a very fast paced, professional group of sales professionals who are used to success! This is your chance to join a young, rapidly growing company that is taking the market by storm! 

If you have the skills and experience to be successful in this role, we want to hear from you!

Junior Sales Support Analyst           Apply Online

This is an excellent career opportunity for a professional, enthusiastic individual. As a member of the Sales Support team, the Sales Support Analyst will be the first point of contact for prospect inquiries as well as performing sales support duties. This is a challenging entry level position that requires excellent organizational, time management and communication skills. 

Responsibilities may include:

• Responding to prospects’ requests for information; 
• Following up on inquiries made by prospects to ensure information has been received; 
• Documentation of all customer/prospect contact; 
• Maintaining our contact management database; 
• Preparing and assisting in product demonstrations; 
• Supporting the company's general marketing and sales activities; 
• Creating and maintaining online help using RoboHelp; 
• Writing user manuals and technical documentation; 
• Assisting both internal and client related product training;
• Undertaking research and data gathering; 
• Other duties as required 

Qualifications:

• Minimum 2 year post secondary diploma in a related field 
• Advanced working knowledge of Windows, Word, Excel and Outlook 
• Familiarity with documentation development tools: RoboHelp, Adobe Photoshop, and MS Word 
• Familiarity with screen capture tools: FullShot and SnagIt 
• Excellent Interpersonal and Communication skills (verbal and written) 
• Ability to learn complicated software and procedures quickly 
• Ability to follow procedures accurately 
• Meet or exceed assigned personal and team performance objectives 
• Ability to meet deadlines, shifting priorities and interact well with others in a fast paced work environment 
• Extreme attention to detail 
• Excellent analytical and problem solving skills 
• Ability to travel on short notice 

To be successful, candidates must be team players with exceptional organization, time management, and multi-tasking abilities. A minimum of 2 years post secondary education in a related field is required for this position. Exposure or experience in a sales, marketing or customer service role is a definite asset for this position. 

In addition to the varied challenges these positions offer, our staff enjoy a casual work environment and the benefits of participating in a rapidly growing, pre-IPO company.  If you have the experience, skills and initiative to be successful in this role, please apply online by clicking the "APPLY ONLINE" link next to the position title above, fill out the application form and attach your resume.

Inside Sales Analyst – Product Trainer     Apply Online

This is an excellent entry level position for a creative, detail-oriented individual that is interested in furthering their career in Training.  The chosen candidate will work closely with both the Sales team and other Inside Sales team members, performing both training duties and sales duties as required.  The ideal candidate will be professional and will possess excellent communication skills, both oral and written.  This is a challenging position that requires a team player with both exceptional organization and time management skills.

Responsibilities of this role include (but may not be limited to):

 Training Activities

• Responsible for all Internal Training of entire product line

• Delivery of remote client training

• Delivery of monthly webcast for external clients

• Maintenance of training video for audio training library

• Possible delivery of onsite training for clients

• Work closely with other departments to continuously deliver current product knowledge to sales team

Sales Activities

• Work closely with Sales team to identify and qualify prospects and follow up with potential business opportunities.

• Manage customer issues and relations and continually offer current product knowledge

• Responsible for maintaining potential customer accounts

• Identify customer needs and qualify leads by phone, e-mail and web

• Track activity and new contacts in our sales management system

• Manage diverse and often tight timelines

• Other duties/tasks, as required.

Qualifications may include (but are not limited to):

• Minimum 2 year post secondary diploma in a related field

• Strong presentation skills

• Excellent interpersonal and communication skills (both oral and written)

• Ability to learn complex software

• Ability to work on multiple projects under tight time constraints

• Excellent analytical and problem solving skills

Documentation Specialist              Apply Online 

This is an excellent entry level position for a creative, detail-oriented individual that is interested in furthering their career in technical writing. The chosen candidate will work closely with members of the Client Support Services team, performing both technical documentation duties and sales duties as required. The ideal candidate will be professional and will possess excellent communication skills, both oral and written. This is a challenging position that requires a team player with exceptional organization and time management skills.

Responsibilities of this role include (but may not be limited to):

Documentation Activities

• Assist in the creative process to build new types of documentation
• Offer new ideas to help enrich existing material
• Consult with other members of the team to learn about new functionality and projects
• Create and maintain help documentation for entire product line
• Develop monthly webcast scripts
• Design user manuals
• Develop training guides for client training sessions
• Develop training scripts for video training library
• Perform proofreading and research as required
• Review and perform QA on documentation to ensure technical accuracy
• Become product specialist

Qualifications may include (but are not limited to):

• Minimum 2 year post secondary diploma in a related field
• Familiarity with graphics and documentation software
• Proficiency in RoboHelp, HTML and Microsoft Word
• Excellent interpersonal and communication skills (both oral and written)
• Excellent proofreading skills
• Ability to learn complex software
• Ability to work on multiple projects under tight time constraints
• Ability to give and receive constructive criticism
• Excellent analytical and problem solving skills
• Enthusiasm for writing and the subtle intricacies of language

In addition to the varied challenges these positions offer, our staff enjoy a casual work environment and the benefits of participating in a rapidly growing, pre-IPO company.